Technical Support Engineer - Growth to QA Engineer
September 25
Description
• We are looking for a dedicated and technically skilled Technical Support Engineer Tier 1 who is eager to grow into a QA Engineer role. • Manage 5 to 10 complex support tickets daily, ensuring timely task creation, prioritization, and resolution; • Provide technical support to Enterprise customers, tracking and analyzing support metrics; • Proactively test platforms by running scripts and monitoring issues such as failed crawls or missed data reviews; • Conduct data analysis to track ticket metrics, product testing, and ensure adherence to KPIs; • Perform manual monitoring and verification of active data sources, ensuring no errors in activation/search processes; • Collaborate with R&D and Sparta Dev teams to investigate, triage, and resolve platform issues; • Prioritize and monitor the addition of new domains and internal tasks; • Communicate directly with customers, providing ETAs and updates on issue resolution; • Participate in weekly meetings with tech teams to discuss and resolve ongoing technical issues; • Support QA tasks, ensuring product fixes and enhancements are thoroughly tested and implemented.
Requirements
• Fluent written and spoken English; • 1,5+ years of commercial experience in Technical Support; • Ability to understand technical language and collaborate with developers; • Technical background, such as experience with APIs and SQL; • Experience working with B2B Enterprise customers; • Experience with ticketing systems (e.g., Jira, Monday.com, etc.); • Strong attention to detail, prioritization skills, and a methodical approach; • Exceptional communication and customer service skills.
Benefits
• Lots of interesting work with a Big Web Data solutions. • Compensation in USD. • International team. • Progressive product company with 7+ years in the IT market. • Fully remote.
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