Sales Operations Manager

February 11

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Outward Farms

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Outward Farms is a third-generation, family-owned egg farm located in Ohio, dedicated to sustainable and responsible farming practices. The farm prioritizes the well-being of its hens, ensuring they are raised in a healthy and spacious environment, while also providing high-quality organic eggs. Outward Farms aims to connect with customers and communities through transparency and education about their farming methods and commitment to environmental stewardship.

11 - 50 employees

🌾 Agriculture

👥 B2C

📋 Description

• Reporting to the Director of Sales Operations, the Sales Operations Manager will be responsible for Sales interaction with Operations & Supply Chain including weekly POs, internal systems and performance scorecards supporting these efforts, and creating processes around existing gaps. • This position will be a key contributor to the sales organization and will be charged with cross functional support around customer order efficiency and accuracy, order guides, and navigating various reports and IT systems to ensure cohesion between Supply Chain, Demand planning, Customer Supply Chain and Sales. • The perfect person for this role is an extreme problem solver able to put processes in place and adjust. • Lead the sales crew through all interactions of getting product setup, ordered & delivered including operational projects and pain points involving Supply Chain & Operations. • Weekly Allocation Process • Streamline and standardize sales processes, ensuring they are efficient and aligned with cross functional teams. • Communicating detail and the resolution during operational challenges ensuring a successful implementation cross functionally within operations. • Managing the process around New Customer Setup within our Systems. • System Maintenance for Sales Reports in Power BI, Ship to Reporting and Key Insights (NOT consumption based). • Managing Customer Scorecards regarding Operational Aspects. • Updating the terms and conditions around maintenance processes. • Customizing customer letters specific to allocation or operational changes. • Establishing and maintaining SOP and RASCI documents to align cross-functional groups.

🎯 Requirements

• Passion for ethical and nutritious food and purpose-driven brands • BSc/BA in business administration or relevant field; certification in sales, finance, operations a plus. • 5+ years of experience in sales, sales operations, supply chain or relevant field • Ability to travel 20% as needed for company and team meetings, onboarding and other business needs  • MS Office skills with expertise in excel • Well-organized and responsible with an aptitude in problem-solving • Excellent verbal and written communication skills • Proven experience in sales operations, distribution, and cross functional problem-solving • Past experience in Microsoft Dynamics 365, Power BI a plus • You’re no hero – You know the power of teamwork and celebrate the work of others before your own. • You give a sh*t – You believe in acting like an owner and making Vital Farms a place to be proud of. • You raise the standards – You know growth can be hard, but you strive to improve yourself and others each day. • You can walk in someone else’s boots – You seek to understand other’s viewpoints and think that you get to better answers by sitting on the same side of the table. • You don’t walk on eggshells – You’re not afraid to leave the bullsh*t behind and have honest conversations.

🏖️ Benefits

• Competitive pay and benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few). • Generous retirement contributions: 401(k) + 3% Contribution from Day 1. • Annual bonus and equity grant (subject to business results and company approval) • Free eggs and butter, along with friends and family discounts. • Fun team SWAG that will make you the talk of the town. • Professional development opportunities and an amazing team dedicated to your growth.