Technical Customer Support

Yesterday

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Outwork Staffing

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2 - 10 employees

🎯 Recruitment

🤝 B2B

👥 HR Tech

Description

• Location: Fully Remote (Philippines) • Schedule: EST or PST • Salary: $1200 - $1400 USD/month • A dynamic church focused website builder company specializing in web management and design solutions is looking for a Technical Customer Support to play a vital role in ensuring customer satisfaction by providing timely and effective support, troubleshooting issues, and offering solutions tailored to client needs. • This role requires a strong technical background in web design and management, excellent communication skills, and the ability to solve problems with patience and professionalism. • Key Responsibilities: • Web Management & Design • Assist in website setup, updates, and maintenance for client projects. • Make minor design changes and adjustments based on customer requests. • Identify and resolve website performance or functionality issues. • Customer Support • Respond to customer inquiries via email, chat, and phone in a professional and empathetic manner. • Troubleshoot and resolve technical issues related to web design and management tools (e.g., WordPress, Wix, or Webflow). • Provide guidance and training to clients on using web platforms effectively. • Collaboration & Reporting • Work closely with the design and development teams to escalate complex issues. • Document customer interactions, common issues, and resolutions for internal knowledge sharing. • Provide feedback to the product team to improve services and tools.

Requirements

• Proven experience in customer support, preferably in a technical or web-related field. • Knowledge of web design platforms such as WordPress, Wix, Webflow, or similar CMS tools. • Basic understanding of HTML, CSS, and web design principles. • Strong problem-solving skills with the ability to explain technical concepts to non-technical users. • Excellent written and verbal communication skills in English. • Ability to multitask and manage time effectively in a remote environment. • Able to provide references from previous employers upon request.