Customer Success Manager

4 days ago

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Overstory

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Planet Tech • Satellite Imagery • AI • Deep Learning • Forestry

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Description

• At Overstory, the Customer Success Manager is responsible for building relationships with our existing customers from onboarding & implementation through to managing the entire customer journey and expanding and renewing contracts. • Manage 10-15 accounts primarily based in the US. • New customer onboarding, including organizing and leading the customer kick-off, discovery calls and coordinating external and internal progress calls to managing expectations and preparing customer deliveries. • Build and maintain the relationship with existing customers, understanding their evolving needs and what drives success for them. • Coordinate with the technical delivery lead to ensure feasible planning and execution. • Work closely with the product team to inform the product roadmap. Because you have a close understanding of the customer needs, you will have the opportunity to influence the roadmap. • Renew contracts and grow the customer accounts. • Participate in field visits. (You have a driving license).

Requirements

• You have been in startup environments, preferably working on complex enterprise solutions • You have 5+ years of experience in a customer facing role. In this role you have successfully managed projects from start to finish. • Commercial experience that has led to business growth. This was in either customer success, consulting, project management or equivalent roles. • Experience working with technical and non-technical stakeholders. • You have exceptional presentation skills and as comfortable meeting with senior stakeholders (VPs and CEOs) as industry experts and product end users (utility foresters) • Knowledge of the utility / energy sector or forestry is a plus but not required.

Benefits

• To be part of truly mission-driven work that reduces wildfires, protects earth’s natural resources and helps solve our climate crisis. • Flexible working environment with a lot of autonomy. We build our work days around our lives, not the other way around. • Other benefits like a remote working budget, an educational budget and time to develop new skills. • To be surrounded by an excellent, vibrant, smart team who have each other's back and believe in a culture of openness, tolerance and respect. • Equity and a competitive salary.