Systems Analyst

4 days ago

🇺🇸 United States – Remote

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $70k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

🦅 H1B Visa Sponsor

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Oxfam America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1942

🤲 Charity

🤝 Non-profit

🌍 Social Impact

Description

•Conduct detailed analysis of business processes and requirements. •Perform routine maintenance and upgrades of multiple Salesforce Platforms including third-party applications. •Monitor system performance and ensure data security and compliance with relevant regulations. •Oversee user account and license management. •Manage system backups and recovery plans to ensure system security and data integrity. •Manage relationships with vendors to ensure ongoing support is in place and that issues are resolved promptly and effectively. •Design and develop dashboards and reports using data from various systems, including ERP and other business applications. •Schedule monthly, quarterly, and annual data pulls and manage reporting needs. •Fulfill ad hoc report/query requests and identify opportunities for self-serve reporting options. •Maintain and ensure dashboard reporting(s) are ready and accurate. •Upload data as needed and work toward automating data loads to streamline process. •Advocate and support the enhancement of the organization’s data culture through active participation. •Provide technical expertise by troubleshooting and resolving help requests, addressing user question from various countries. •In collaboration with internal stakeholders, develop and maintain user guides, and conduct training sessions that support end-users adoption and proficiency. •Monitor system performance and coordinate with internal stakeholders to gather and defining requirements for ongoing system improvements. •Coordinate with the ERP Team to identify and support enhancement implementation process to increase operational productivity. •Work with vendor(s) to ensure enhancement requests are prioritized and advocate for feature enhancements. •Stay informed of new system functionalities and release updates to leverage new features for business optimization. •Perform other duties as assigned.

Requirements

•3-5 years of experience in systems analysis, project management, with a focus on grant management systems, ERP, and third-party applications. •1-3 years of experience in a Salesforce system administration role, preferably in the non-profit sector. •1-3 years of experience developing reports, dashboards, and data management. •Advanced Excel skills, including formulas and conditional formatting, as well as other Business Intelligence tools for data analysis. •A passion for exploring new technologies, learning rapidly, and leveraging tools to solve real-world business challenges. •Strong analytic skills, and understanding of system security, backup, and recovery procedures. •Highly organized, excellent problem-solving skills, detail oriented, and collaborative. •Passion for working with and enabling others to effectively leverage data and systems. •Excellent interpersonal and communication skills across departments and levels.