Paddle
Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.
E-Commerce • Application Licensing • SDKs • Payments • Developer Tools
Senior Customer Support Specialist
March 4
Paddle
Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.
E-Commerce • Application Licensing • SDKs • Payments • Developer Tools
📋 Description
• Paddle offers digital product companies a different approach to payment infrastructure. • Looking for a senior customer support specialist with technical experience. • Working standard US hours (EST) for 5 days a week. • Respond to and resolve customer queries. • Advocate for software sellers and incorporate user feedback. • Increase customer satisfaction and build loyalty. • Help develop team through contributions to Knowledge Bases. • Escalate critical support issues.
🎯 Requirements
• 2+ years of experience in online customer support (B2C/B2B), preferably supporting a SaaS product • Proficient English speaker • Basic knowledge of HTML, CSS and JavaScript • Experience using and testing APIs • Comfortable making basic SQL queries • Highly organized in communicating with teams across different time zones • Enjoy interacting with and helping people • Bring solutions to the table, not just problems • Share experiences and feedback with others • Continuously seek to improve • Comfortable communicating technical concepts with diverse audiences • Investigative mindset and think out of the box
🏖️ Benefits
• Attractive salaries • Stock options • Retirement plans • Private healthcare • Well-being initiatives • Unlimited holidays • Enhanced parental leave • Personal development support
Apply NowDiscover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.