Director of Payments and Collections

March 6

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PadSplit

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PadSplit is a platform that focuses on affordable co-living solutions, allowing individuals to rent private rooms in shared homes across various cities in the United States. By offering flexible stays with trusted identity and screening measures, it aims to create a safe and homey environment for its members. PadSplit markets itself as a more affordable option compared to other room rental services and helps members save money and build credit. The company also provides an opportunity for property owners to earn and make a positive impact in their communities by hosting rooms. PadSplit is recognized for its innovative technology and affordable housing solutions.

Affordable Housing • Real Estate • Property Mangement • Co-Living

51 - 200 employees

Founded 2017

🏠 Real Estate

👥 B2C

🏪 Marketplace

💰 $20.5M Series B on 2021-11

📋 Description

• PadSplit is hiring a Director of Payments to establish and execute a strategic vision that drives core collections metrics while streamlining operations to support rapid company growth. • This role will lead a mid-size team, own key processes and the tech stack, and collaborate across departments to enhance efficiency, customer experience, and financial outcomes. • You are a dynamic and hands-on leader who thrives at the intersection of strategy, operations, and data-driven decision-making. • This role requires you to be a proactive problem-solver with a passion for optimizing processes, enhancing customer experience, and empowering a global remote team to achieve excellence. • You are the right candidate if you are empathetic, adaptable, and self-sufficient, with the ability to balance high-level strategic thinking and meticulous attention to detail.

🎯 Requirements

• Strategic Vision: Proven ability to develop and execute a strategic roadmap aligned with business objectives and key metrics. • Operational Expertise: Experience in streamlining processes and scaling operations for growing teams and organizations. • Process Improvement: Strong track record of creating, refining, and managing efficient core processes for diverse operational needs. • Cross-Functional Collaboration: Ability to work closely with CX, Product, and Data teams to align on goals and deliver impactful results. • Analytical Proficiency: Skilled in data analysis, reporting, and experimentation to drive metrics like collections rates and operational efficiency. • Tech Stack Management: Experience owning, managing, and optimizing a technical ecosystem, including evaluating and integrating new tools. • Leadership Experience: Demonstrated success managing mid-size teams, including mentoring people managers with varying levels of experience. • Customer-Centric Approach: Empathy for customer needs and a focus on delivering exceptional customer experiences. • Adaptability and Initiative: A "jack of all trades" mindset with the ability to work independently, learn quickly, and adapt to evolving challenges. • Remote Team Building: Experience fostering strong team culture and collaboration in a remote work environment. • Collections/Payments Experience: While collections and payments experience is a plus, it is not required. • Creativity: We want to be adaptable to help make it easier for our members to stay on track with their payments so ensuring we adopting new payment options that are scalable is a key area we expect this role to bring.

🏖️ Benefits

• Fully remote position - we swear! • Competitive compensation package including an equity incentive plan • National medical, dental, and vision healthcare plans • Company provided life insurance policy • Optional accidental insurances, FSA, and DCFSA benefits • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays • 401(k) plan • Twelve (12) weeks of paid time off for both birth and non-birth parents • The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis