Director of Digital Product Management

October 13

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Retail apparel • Fashion

5001 - 10000

Description

• Define and own the long-term vision and roadmap for our digital products, aligning with company goals for growth and scalability. • Oversee the redesign of our ecommerce site and the expansion of our digital product offerings, including visual merchandising strategies. • Direct the development of our in-house Order Management System to enhance operational efficiency and customer satisfaction. • Help optimize a new customer onboarding by shepherding customers through the complex process of buying eyewear. • Create and manage programs that increase customer lifetime value through subscriptions and retention strategies. • Utilize customer insights and data analytics to craft a best-in-class digital experience tailored to our customers’ needs. • Initiate user testing to inform product requirements and continuously improve the online glasses buying experience. • Leverage KPIs and analytics to optimize the shopping experience, conducting A/B tests to drive conversion and engagement. • Work closely with marketing, product development, and operations teams to drive cohesive growth strategies. • Lead, mentor, and grow a high-performing team of designers, engineers, and product managers, including recruitment and professional development. • Foster a culture of innovation, encouraging creative solutions to enhance our digital footprint and customer experience.

Requirements

• 10+ years in digital product management with a focus on ecommerce, including experience with OMS development and subscription models. • Proven track record of managing and scaling teams across design, engineering, and marketing. • Familiarity with Shopify Plus, UI/UX design principles, and technical concepts like HTTP, APIs, and frontend/backend engineering. • Expertise in using analytics tools (Heap, Looker) to inform strategy and optimizations. • Ability to develop and execute 1-year, quarterly, and weekly roadmaps balancing immediate needs with long-term goals. • Thrive in a fast-paced environment and manage multiple priorities effectively.

Benefits

• Health, vision and dental insurance • Generous vacation policies • Competitive salaries with equity opportunities • Retirement savings plan options • Free eyewear (plus discounts for family and friends)