Customer Service Representative - E-commerce or Amazon Experience
October 28
Description
• Paired is a global staffing and recruiting agency specializing in remote work opportunities. • We connect talented individuals with top-tier companies across the globe. • As an Customer Service, you will be responsible for: • Client Communication: Regularly communicate with English speaking clients to understand their needs, provide updates, and ensure satisfaction. • Data Review and Decision Making: Analyze account data to identify problems, propose solutions, and present findings to clients and/or the offshore team. • Stakeholder Coordination: Maintain daily communication with stakeholders, leadership team, clients (as needed), and employees to ensure smooth operations and project progress. • Task and Deadline Management: Set and manage tasks and deadlines for the team to ensure timely delivery. • Meeting Coordination: Schedule and attend meetings as required. • Documentation Review: Collect and review documents while ensuring they are properly filed.
Requirements
• Proficient in English with strong written and verbal communication skills. • Basic understanding of e-commerce with a preference for background or knowledge of Amazon FBA. • You'll need to experience with Google Sheets and WhatsApp. • Working knowledge of MS Office Suite including Word/Excel/Outlook. • Experience with programs such as Monday.com and Discord is highly preferred. • Ability to prioritize tasks and manage time efficiently to meet deadlines. • Must have reliable internet access and a functioning computer. • Ability to work and attend meetings in PST or CST time zones. • Proven record of maintaining confidential information. • Must have collaborated with multiple clients simultaneously, having developed the ability to prioritize and manage multiple tasks and clients.
Benefits
• Competitive salary (USD) • Work From Home • Flexible hours
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