Technical Client Success
23 hours ago
Description
• Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. • Our mission is to connect individuals from around the world with great companies. • We are currently seeking a Technical Client Success Specialist to join our client, a US-based SaaS company. • Ensure clients derive maximum value from our software solutions, acting as a trusted advisor. • Build and maintain strong relationships with clients to understand their technical needs. • Provide guidance and support on software integrations, product features, and troubleshooting. • Conduct onboarding sessions and training for new clients. • Monitor client usage and health metrics to identify upselling opportunities. • Collaborate with product and engineering teams to relay client feedback. • Document client interactions and maintain accurate records of support issues. • Conduct regular check-ins with clients to ensure satisfaction. • Stay updated on product updates and industry trends. • Work independently in a remote environment managing multiple client accounts.
Requirements
• Proven experience in a client success, customer support, or technical account management role, preferably within a SaaS environment • Strong technical aptitude and ability to understand complex software solutions • Excellent communication and interpersonal skills, with the ability to build rapport with clients • Experience in conducting training sessions and onboarding for clients • Proficient in using CRM and customer support tools • Ability to prioritize tasks and manage time effectively in a remote work setting • Up-to-date resume that highlights relevant experience in client success or technical support • Cover letter expressing your passion for customer success in a technical environment • Bilingual is a plus
Benefits
• Competitive salary (USD) • Work From Home • Flexible hours
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