Customer Service Representative for a US-based management services platform

September 3

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Palermo Advisors

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Description

• Provide information about the products and services that best suit the customer's needs. • Open an account if it is not already set up, enter work order information, and schedule the job. • Close the order by creating an invoice and sending it to the customer after job completion. • Attend phone calls and emails. • Answer questions about a part for a job, payments or acknowledge receipt of an order. • Upload payments to our system and investigate invoices that are still open. • Contact the client to check the status of delayed payments.

Requirements

• At least 2 years of experience in the Customer Service field working fully remote. • Highly skilled in work organization and attention to details. • Excellent communication skills with attitude to provide the best customer service. • Fluent English level. • Available to work overlapping with the Pacific time zone (PST). • This position is only available to Latin America residents.