Application Support Engineer I - UK

July 23

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Panopto

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Stop Typing. Start Recording. Panopto is trusted by millions as the easiest way to record and share videos.

video capture • presentation capture • knowledge capture • video search • video platform

51 - 200

💰 Private Equity Round on 2021-04

Description

• Act as a liaison between customers and Panopto, delivering exceptional service and addressing customer needs promptly and effectively. • Convey information effectively, adapting tone and method to suit different contexts and audiences. • Diagnose and resolve complex software issues, documenting actions taken for tracking and analysis. • Prioritize support tickets based on severity and collaborate with the engineering team to ensure timely resolution. • Contribute to the knowledge base by updating documentation and understanding product features to optimize customer support. • Mentor junior support engineers and analysts, fostering a culture of efficiency and teamwork.

Requirements

• Ability to work effectively in a team and adapt to a fast-paced environment • Excellent verbal and written communication skills • Expert troubleshooting and problem-solving skills in a professional environment • Experience troubleshooting online technologies and services • Demonstrable knowledge of Windows (Desktop and Server), Mac OS, networking, and web applications troubleshooting • Associate’s Degree in Computer Science or related field (or equivalent experience) • Fluent in German language.