Systems Administrator - Salesforce

August 28

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Panopto

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video capture • presentation capture • knowledge capture • video search • video platform

51 - 200

💰 Private Equity Round on 2021-04

Description

• Oversee all aspects of user and license management, including onboarding, deactivation, roles, profiles, and permissions. • Manage configuration changes in workflows, assignment rules, approval processes, fields, page layouts, record types, apps, actions, and custom objects. • Gather business and technical requirements from stakeholders and translate them into solutions that reflect best practices. • Manage user acceptance testing and gather stakeholder feedback. • Track and respond to support cases, prioritizing issues based on impact to business objectives. • Manage configuration change requests in accordance with organizational change management procedures. • Maintain data quality and integrity by adhering data management best practices. • Stay abreast of new Salesforce releases and share relevant updates and solutions with relevant stakeholders. • Identify inefficiencies and potential solutions to help automate processes, improve data quality, and track important metrics. • Monitor integrations to ensure that they are working as expected. • Create dashboards and reports as necessary to facilitate operational efficiency and provide insight into performance. • Develop and maintain system documentation, support procedures, and user training materials. • Conduct training for new users and provide ongoing support to promote user adoption.

Requirements

• B.S. in Computer Science or related field • 4+ years of Salesforce administration experience • Salesforce Certified Administrator • Salesforce CPQ Specialist Certification a plus • Basic understanding of business processes and Sales Operations, CLM, Finance/Accounting, and Support Operations • Familiarity with systems and software development life cycle/change management • Ability to collaborate with key stakeholders across the organization • Ability to handle workload under time pressure and meet strict deadlines • Strong communication, analytical and problem-solving skills • DocuSign Administrator