Senior Implementation Project Manager - Japan
September 17
Description
• Lead end-to-end implementation project plans (from initial scoping through to go-live/hypercare) to ensure projects are delivered on time and within scope and budget. • Manage, track, and monitor implementation risks and communicate with provider and Paradigm internal partners (Customer Success, Clinical, Product, Engineering) to actively mitigate risks. • Manage and collaborate with product partners and third party software vendors. • Schedule and document meetings with cross-functional provider/partner team members and third-party software vendors, including tracking action items and next steps. • Coordinate meetings across diverse internal stakeholder groups, documenting key themes and action items in detailed notes and follow-up documents. • Create and manage internal issues log to ensure timely and complete follow-up on action items owned by internal stakeholders related to ongoing implementations. • Conduct technical work and communication with provider/partner stakeholders and third-party vendors to ensure integrations are completed promptly. • Collaborate with provider IT and project management resources throughout all build, testing, and go-live phases of implementation to ensure timely and successful deployment of Paradigm technology and services. • Coordinate with internal teams responsible for pharmaceutical sponsor sales, customer management, and product development to ensure that activities/initiatives impacting customer implementations are completed promptly. • Continually develop knowledge and skill to strengthen job performance. • Handle sensitive and confidential information with tact, discretion, and judgment. • Perform other related duties as required and assigned.
Requirements
• 5+ years of experience in implementation management for enterprise software and services platforms in healthcare. • Excellent written and verbal communication skills in Japanese. • Knowledge of interoperability between health system EHRs and 3rd party applications, including but not limited to: HL7, FHIR APIs, and electronic data warehouse extracts. • Ability to lead cross-functional efforts between customer and internal product/engineering/business teams. • Experience using project management and product development tools (Ex. Monday.com, JIRA, Confluence). • Solid understanding of FDA and international healthcare regulatory requirements (e.g., HIPAA, GDPR). • Awareness of GCP, ICH guidelines, and regulatory requirements for clinical trial management. • Project Management Professional (PMP) certification is a plus. • Strong interpersonal and communication skills. • Willingness to travel up to 25% is required. • A valid passport to travel internationally will be required for this role.
Benefits
• Equal employment opportunities to all qualified individuals. • Creating a diverse and inclusive workplace.
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