ServiceNow QA Analyst

3 days ago

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Data and Analytics • Automation • Application Modernization • Cloud Services • Artificial Intelligence

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Description

• Develop and execute test plans, test cases, and test scripts to ensure software quality and functionality. • Collaborate with cross-functional teams, including developers, product managers, and designers, to understand project requirements and identify potential issues. • Conduct manual and automated testing, including functional, regression, performance, and user acceptance testing. • Identify, document, and track defects, ensuring that they are thoroughly tested and resolved. • Perform exploratory testing to identify usability and user experience issues. • Continuously monitor and report on the progress of testing activities, providing status updates to stakeholders. • Participate in the review of product specifications and requirements to ensure testability and coverage. • Contribute to the development of test automation scripts and frameworks. • Collaborate with the development team to establish and maintain testing environments. • Ensure that testing processes and methodologies are aligned with industry best practices. • Mentor junior QA analysts and share best practices within the QA team.

Requirements

• A minimum of 5 years of professional experience as a Quality Assurance (QA) Analyst, with a focus on software testing. • A minimum of 3 years' experience with testing ServiceNow • Proficiency in manual and automated testing tools and techniques. • Strong knowledge of software testing methodologies and best practices. • Experience with test management and defect tracking tools (e.g., Jira, TestRail). • Solid understanding of the software development life cycle (SDLC). • Experience with test automation using tools such as Selenium, Appium, or similar frameworks • Strong problem-solving and analytical skills, with a keen attention to detail. • Excellent communication and collaboration skills. • Self-motivated and able to work both independently and as part of a team. • Knowledge of Agile or Scrum development methodologies is a plus. • Relevant QA certifications (e.g., ISTQB) are beneficial. • ServiceNow experience is required, including custom application development, configuring workflows, and integrating with other systems.