Parcelhero
ParcelHero is a logistics company specializing in parcel delivery services. They offer a range of parcel delivery options including UK and international delivery, large parcel delivery, and services for documents and packages. ParcelHero provides a platform for comparing prices and delivery times across various couriers such as DHL, UPS, and FedEx. The company aims to deliver parcels reliably and efficiently, with features like parcel tracking, price comparison, and a user-friendly website.
International Courier Services • Parcel Delivery • International Delivery • EU Delivery • Timed Delivery
Customer Service Agent
October 20, 2024
Parcelhero
ParcelHero is a logistics company specializing in parcel delivery services. They offer a range of parcel delivery options including UK and international delivery, large parcel delivery, and services for documents and packages. ParcelHero provides a platform for comparing prices and delivery times across various couriers such as DHL, UPS, and FedEx. The company aims to deliver parcels reliably and efficiently, with features like parcel tracking, price comparison, and a user-friendly website.
International Courier Services • Parcel Delivery • International Delivery • EU Delivery • Timed Delivery
📋 Description
• ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. • We’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. • We're seeking experienced customer service agents to join our team. • The role is mainly ticket and live help focused, so you should excel in written communication. • Be committed to going above and beyond to exceed customer expectations.
🎯 Requirements
• A minimum of 3 years’ customer services experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD. • A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers. • Excellent communication skills, both written and verbal. • Critical thinking and problem solving skills. • A minimum typing speed of 40 wpm. • Fluent English, both written and verbal
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