Parcelhero
International Courier Services • Parcel Delivery • International Delivery • EU Delivery • Timed Delivery
51 - 200
💰 Private Equity Round on 2021-11
Customer Service Agent
October 20
Parcelhero
International Courier Services • Parcel Delivery • International Delivery • EU Delivery • Timed Delivery
51 - 200
💰 Private Equity Round on 2021-11
Description
• ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. • We’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. • We're seeking experienced customer service agents to join our team. • The role is mainly ticket and live help focused, so you should excel in written communication. • Be committed to going above and beyond to exceed customer expectations.
Requirements
• A minimum of 3 years’ customer services experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD. • A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers. • Excellent communication skills, both written and verbal. • Critical thinking and problem solving skills. • A minimum typing speed of 40 wpm. • Fluent English, both written and verbal
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