Customer Service Key Account Manager

October 20

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Parcelhero

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International Courier Services • Parcel Delivery • International Delivery • EU Delivery • Timed Delivery

51 - 200

💰 Private Equity Round on 2021-11

Description

• ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. • We foster a collaborative and innovative culture where every team member's voice matters. • We’re seeking experienced customer service agents to join our priority customer team. • The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines. • You should excel in communication and have the ability to build lasting customer relationships. • A commitment to going above and beyond to exceed customer expectations is essential.

Requirements

• A minimum of 5 years’ customer services experience. • A minimum of 1 years’ customer services experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD. • A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers. • Excellent communication skills, both written and verbal. • Critical thinking and problem solving skills. • A minimum typing speed of 40 wpm. • Good levels of diplomacy, when dealing with customer queries and complaints. • Fluent English, both written and verbal

Benefits

• 20 days holiday per year + your birthday off. • You work as a contractor and are responsible for your own tax. • You need a min 20 MB broadband line, and your own PC/Laptop and headset. • 8:30am to 5pm Mon-Fri (GMT).