Customer Service Key Account Manager

October 20

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Parcelhero

WebsiteLinkedInAll Job Openings

International Courier Services • Parcel Delivery • International Delivery • EU Delivery • Timed Delivery

51 - 200

💰 Private Equity Round on 2021-11

Description

•ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. •With over 5 million visitors a year, we’re technology-driven, delivering innovative solutions for customer care. •In 2025, rolling out our new TMS (Transport management solution) Parcelhero Pro. •Foster a collaborative and innovative culture where every team member's voice matters. •Seeking experienced customer service agents to join our priority customer team.

Requirements

•A minimum of 5 years’ customer services experience. •A minimum of 1 years’ customer services experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD. •A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers. •Excellent communication skills, both written and verbal. •Critical thinking and problem solving skills. •A minimum typing speed of 40 wpm. •Good levels of diplomacy, when dealing with customer queries and complaints. •Fluent English, both written and verbal

Benefits

•20 days holiday per year + your birthday off. •You work as a contractor and are responsible for your own tax. •You need a min 20 MB broadband line, and your own PC/Laptop and headset. •8:30am to 5pm Mon-Fri (GMT).