Parcelhero
ParcelHero is a logistics company specializing in parcel delivery services. They offer a range of parcel delivery options including UK and international delivery, large parcel delivery, and services for documents and packages. ParcelHero provides a platform for comparing prices and delivery times across various couriers such as DHL, UPS, and FedEx. The company aims to deliver parcels reliably and efficiently, with features like parcel tracking, price comparison, and a user-friendly website.
International Courier Services • Parcel Delivery • International Delivery • EU Delivery • Timed Delivery
Head of Quality Control - Customer Services
October 20, 2024
Parcelhero
ParcelHero is a logistics company specializing in parcel delivery services. They offer a range of parcel delivery options including UK and international delivery, large parcel delivery, and services for documents and packages. ParcelHero provides a platform for comparing prices and delivery times across various couriers such as DHL, UPS, and FedEx. The company aims to deliver parcels reliably and efficiently, with features like parcel tracking, price comparison, and a user-friendly website.
International Courier Services • Parcel Delivery • International Delivery • EU Delivery • Timed Delivery
📋 Description
• ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. • We’re a technology-driven company, delivering solutions to ensure exceptional customer care. • We offer excellent career growth opportunities. • We foster a collaborative and innovative culture. • We’re a fast-paced, remote-first company that values initiative and ownership. • We are seeking an experienced Head of Quality Control to lead our quality assurance processes. • Your role will involve managing the quality of our after-sales support and training customer service teams. • Ensure timely and effective issue resolution by phone, chat, and email. • Monitor performance to maintain high standards of service. • Handle customer inquiries professionally and efficiently.
🎯 Requirements
• Education: Bachelor’s degree in business administration, operations management, quality assurance, or a related field. • Experience: Minimum of 3-5 years of experience in a quality control management role, preferably in a parcel delivery setting. • Certifications: Quality management certifications (e.g., Six Sigma, Lean) are a plus. • Technical Skills: Proficiency in customer service software (e.g., Zendesk, Salesforce) and experience with parcel tracking systems. • Attention to Detail: Meticulous in monitoring service performance and ensuring accuracy in problem resolution and customer follow-up. • Leadership: Strong leadership skills with the ability to inspire and develop a team of customer service agents and quality monitors. • Customer-Centric Approach: A deep understanding of customer service best practices, with a focus on delivering an outstanding after-sales experience. • Communication Skills: Excellent verbal and written communication skills and fluent English.
🏖️ Benefits
• A collaborative and dynamic work environment. • Opportunities for career growth within a fast-growing company. • Competitive salary with performance-related bonuses. • 20 days holiday per year (plus bank holidays) • A paid day off on your birthday
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