Restaurant Software Support Analyst - Bilingual (French/English)

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PAR Technology

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EPOS • BOH • FOH • Till Systems • Restaurant Technology

1001 - 5000

Description

• The Support Analyst, Level 1 is primarily responsible for supporting clients using PAR Data Central. • Learning the software to become a subject matter expert. • Resolving issues or addressing concerns directly with clients. • Collaborating in a team environment focusing on restaurant operations.

Requirements

• 2+ years experience working with the business side of restaurant operations (inventory, scheduling, invoicing, ordering) • Experience with back of house restaurant management systems used for inventory, scheduling staff, invoicing, ordering • Experience developing training material for end-users, preferably with software applications or restaurant operations • An unreasonably strong customer service heart • Excellent written communication skills (70% email support) • Strong verbal communication skills (30% phone support) • Bilingual, Fluent in both English and French • A passion for continued education (growing both technical and interpersonal skills) • A problem solver who enjoys finding solutions • Enjoyment working on a successful team • Must be self-motivated with the ability to work independently as well as with a team • Experience writing simple instructions for complex topics • Attention to small details with the ability to see the larger picture • Goal-oriented with the desire to succeed • Highly developed attention to detail and organizational skills • Ability to cross-train to other functions as necessary • Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base • Skill with Microsoft Office products, specifically basic Microsoft Excel knowledge (filtering, sorting, and analyzing data)

Benefits

• Unlimited PTO (Exempt Employees) • Healthcare Benefits • Fitness/ Wellness Reimbursement ($300/year) • Internet Stipend (Remote employees) • Employee Stock Purchase Program • 401k Match