PartnerHero
PartnerHero is a company that specializes in providing customer experience and operational outsourcing services. They offer solutions such as customer support, technical support, content moderation, and trust and safety. Their services are powered by their approach of integrating human expertise with augmented AI technologies to enhance efficiency and reduce costs. PartnerHero caters to a variety of industries, including food delivery, eCommerce, fintech, edtech, health and wellness, and SaaS. Operating globally, they build onshore, offshore, and nearshore teams to deliver exceptional and personalized customer experiences.
Customer Experience • Customer Support • Trust & Safety • Outsourcing • Startups
Bilingual Technical Support Specialist, Arabic and English
5 days ago
PartnerHero
PartnerHero is a company that specializes in providing customer experience and operational outsourcing services. They offer solutions such as customer support, technical support, content moderation, and trust and safety. Their services are powered by their approach of integrating human expertise with augmented AI technologies to enhance efficiency and reduce costs. PartnerHero caters to a variety of industries, including food delivery, eCommerce, fintech, edtech, health and wellness, and SaaS. Operating globally, they build onshore, offshore, and nearshore teams to deliver exceptional and personalized customer experiences.
Customer Experience • Customer Support • Trust & Safety • Outsourcing • Startups
📋 Description
• As an Arabic Technical Support Specialist, you will be the first point of contact for our Arabic-speaking customers. • Ensure they receive exceptional support and technical assistance. • Troubleshoot issues, provide solutions, and enhance the overall user experience by delivering prompt and efficient service. • Maintain high customer satisfaction and foster strong client relationships.
🎯 Requirements
• Fluency in Arabic and English (written and spoken) is required. • 1-3 years of experience in technical support, customer service, or a related field. • Strong troubleshooting skills with the ability to diagnose software and hardware issues. • Excellent communication and problem-solving abilities. • Experience working with ticketing systems, CRM tools, or help desk software is a plus. • Familiarity with cloud-based solutions and technical concepts. • Ability to multitask, prioritize, and work efficiently in a fast-paced environment. • A customer-centric mindset with a passion for helping users resolve issues.
🏖️ Benefits
• Hybrid working arrangements • Competitive Base Salary • Generous paid vacation • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees • Access to free posture-based fitness workouts from home • Paid Sabbatical Leave • Training opportunities provided by PartnerHero and outside entities • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
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