PartsBase Inc.
aviation network resource • aircraft parts • helicopter parts • airbus parts • boeing parts
Customer Success Representative
December 3
PartsBase Inc.
aviation network resource • aircraft parts • helicopter parts • airbus parts • boeing parts
Description
• PartsBase Inc. is the world's largest online Aviation Marketplace and Community. • Help support and engage a passionate community of clients. • Work alongside a Customer Success Manager for client retention and implementation. • Execute 30+ daily communications to renew Customer Success accounts. • Ensure customer inquiries are met with professionalism and timely follow-up. • Coordinate escalated renewal discussions between clients and Account Manager. • Follow up on past due invoices and collections.
Requirements
• Must be fluent in English and Mandarin • Must be eligible for employment in Malaysia without sponsorship • BA/BS degree or equivalent of work experience + education • 1-2 years of experience in a CSR or Administrative role • Comfortable making outbound calls to current customers • Accounts Receivable experience • Excellent verbal and written communications skills • Active listening skills • Ability to learn, reason and adapt quickly • Strong organizational and multi-tasking abilities • Able to work productively within a team environment
Benefits
• Medical • Paid Time Off • Career Growth and Development opportunities • Chance to make a significant impact on the growth and success of our company.
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