Senior Technical Support Specialist

2 days ago

Apply Now

Receive Emails with Similar Jobs

Passion.io

WebsiteLinkedInAll Job Openings

Find and follow your passion • Learn from successful people • E-learning • Online Marketing • Partnerships

51 - 200 employees

☁️ SaaS

👥 B2C

📚 Education

Description

• Coming Soon! Senior Technical Support Specialist at Passion.io 🚀 • Are you ready to join the niche-leading platform for creators and take our technical support to the next level? 🌟 • We need someone who thrives on improving processes and solving complex puzzles. • Someone who enjoys tackling challenges the way others enjoy a favorite hobby, constantly finding joy in crafting mind-bending solutions. • If you’re passionate about delivering exceptional support and always eager to innovate and refine, Passion.io is your perfect home! • Be the Tech Guru: Deliver outstanding Tier 2 support, delighting customers with your technical expertise. • Continuous Improvement Enthusiast: Identify improvement potentials in customer support processes. • Customer Hero: Provide top-notch tech support, resolving issues quickly and effectively. • Product Interaction Pioneer: Engage with our product, providing proactive suggestions for improvement. • Sync with the Stars: Enjoy working during US time zones (ET or PST).

Requirements

• Proven Expertise: 3-4 years of technical support experience in SaaS, ideally in the Creator space, handling customer inquiries and resolving complex issues. • Technical Proficiency: Experience with HubSpot and working with remote, globally distributed teams. • Collaboration Maestro: Track record of cross-functional collaboration with engineering, sales, and other teams. • Self-Motivated Problem-Solver: Thrives in ambiguous situations and driven by improving processes and solving recurring problems. • Customer Focus: A passion for driving value for customers - helping non-technical customers with technical products and identifying upsell opportunities. • Creator Economy Insight: Experience in the Creator space and familiar with its unique challenges. • Process Improvement Pro: A knack for identifying and implementing improvements in Help Centers or data quality. • Tech Innovator: Experience with AI chatbots or enhancing self-service efficiency. • Customer Success Driver: A history of working with CS teams that proactively drive value and upsell opportunities.

Benefits

• Work From Anywhere: Full flexibility to work from wherever you choose. • Global Adventures: Join us for regular international gatherings at amazing venues. Our last trips took us to Croatia, Portugal, and Greece. • Autonomous Success: Thrive in an entrepreneurial work style where success is measured by results, not hours clocked. • Continuous Growth: Experience a steep learning curve with regular career coaching, internal and external training, and support for conferences, courses, and books. • Your Voice Matters: Work in an open, honest, and creative environment where your opinion is highly valued. • Top-Notch Gear: Benefit from a flexible equipment policy with an annual budget renewal. • Co-Working Support: Prefer working from a co-working space? We’ll help cover the costs. • Generous Time Off: Enjoy 24 days of paid vacation plus 10 days of “Celebration Leave” for holidays that matter to you. • Family First: Take advantage of our generous paid parental leave.