Quality Controls Program Director - Commercial / Consumer Lending
November 9
Description
• Responsible for overseeing and driving the development, implementation, and management of programs within the lending organization. • This role ensures that products, services, and processes meet the highest standards of quality and comply with regulatory requirements and industry best practices. • Review all proposed credit programs and new partner on-boarding plans to ensure appropriate quality assurance and risk management checks. • Design, implement, and maintain programs to ensure consistent delivery of high-quality products and services. • Ensure compliance with regulatory requirements, industry standards, and internal policies. • Identify areas for process improvement and lead initiatives to enhance efficiency, effectiveness, and quality. • Develop and monitor key performance indicators (KPIs) representing critical dimensions – quality, financial, throughput, and risk. • Identify potential risks related to quality and implement strategies to mitigate those risks.
Requirements
• Bachelor's degree or equivalent education and work experience. Master's degree preferred. • Typically, 8+ years’ experience in a variety of roles in the financial services industry, with emphasis in Lending disciplines • Strong understanding of industry compliance standards and guidelines • Proficient communicator with executive and senior level management • Quality Management • Strategic Vision • Analytical and Problem-Solving Abilities • Regulatory Knowledge and Compliance • Communication and Collaboration
Benefits
• Health insurance • 401(k) retirement benefits • Life insurance • Disability benefits • Paid time off • Performance-based incentive opportunity • Comprehensive benefits package
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