Product Manager - Payments

November 9

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PatientNow

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Patient Acquisition and Retention (PAR) • Practice Management Software • EMR • Scheduling • Memberships

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Description

• Collaborate with the Chief Product Officer and other product leaders to translate PatientNow business strategy to payments product strategy and product roadmap. • Act as primary point of contact for relationships with processors and card brands, ensuring alignment on compliance requirements, contract terms, and financial benefits. • Conduct customer discovery, including on-site visits, virtual interviews, or ideation/design workshop sessions to elicit feedback and uncover customer pain points. • Define requirements for payments feature enhancements or net new capabilities, including writing of user stories with acceptance criteria. • Conduct ideation sessions with user experience/design counterparts to produce high-fidelity mock-ups and workflows. • Where needed, conduct Alpha or Beta testing to gather more in-depth customer feedback in advance of go-to-market and launch of new features. • Partner with ScrumMasters to track progress of payments roadmap delivery, while monitoring risks and advocating for support where needed throughout the process. • Coordinate with product marketing and other internal stakeholders to successfully execute on new payments feature or product launches. • Enable go-to-market efforts by participating in webinars, thought leadership, or other activities as needed. • Create business cases or other analyses in partnership with finance to support payments growth, as needed.

Requirements

• Fluent in English with excellent verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams. • Strong attention to detail and problem solving skills. • Experience wireframing and prototyping, rapid prototyping and other design tools. • Experience conducting discovery to gather and consolidate requirements through discussions with customers and cross-functional internal stakeholders. • History of writing user stories with acceptance criteria for the software development life cycle. • Experience in business optimization, problem-solving, or strategic solution roles with progressive responsibility, preferably within the elective medical industry. • Ability to work under pressure and meet constantly changing timelines. • Strong attention to detail and excellent problem-solving skills. • Exceptional process and organizational skills with the ability to mobilize change. • Familiarity with the SDLC, Jira, Kanban, Confluence.