Patrique Mercier Recruitment
Patrique Mercier Recruitment is the leading recruitment agency based in Athens, Greece, specializing in matching candidates with jobs in their native languages. The company focuses on various industries such as social media, gaming, healthcare, retail, e-retail, travel, automotive, financial, insurance, energy, and telecommunications. With a commitment to providing personalized service and quality, Patrique Mercier Recruitment offers outplacement and job placement services, helping candidates to find career opportunities in Greece. The agency boasts a global reach with local expertise, ensuring a perfect match between candidates and employers by understanding aspirations, culture, and goals.
2 - 10 employees
🎯 Recruitment
Customer Care Specialist, German Speaking
February 21
Patrique Mercier Recruitment
Patrique Mercier Recruitment is the leading recruitment agency based in Athens, Greece, specializing in matching candidates with jobs in their native languages. The company focuses on various industries such as social media, gaming, healthcare, retail, e-retail, travel, automotive, financial, insurance, energy, and telecommunications. With a commitment to providing personalized service and quality, Patrique Mercier Recruitment offers outplacement and job placement services, helping candidates to find career opportunities in Greece. The agency boasts a global reach with local expertise, ensuring a perfect match between candidates and employers by understanding aspirations, culture, and goals.
2 - 10 employees
🎯 Recruitment
📋 Description
• Patrique Mercier Recruitment PT is seeking a German Speaking Customer Care Specialist to join our team in a fully remote position based in Greece. • This is a fantastic opportunity for individuals who are dedicated to customer service and are fluent in German. • As a Customer Care Specialist, you will be instrumental in providing support and assistance to our German-speaking clients, ensuring they receive excellent service and solutions to their inquiries. • Manage customer inquiries through various channels, including phone, email, and chat, in German. • Assist customers with product related questions, account inquiries, and technical support. • Deliver a positive customer experience by effectively addressing concerns and resolving issues. • Accurately record customer interactions in the CRM system. • Collaborate with internal teams to resolve complex inquiries and improve service delivery. • Gather and analyze customer feedback to identify trends and recommend improvements. • Stay updated on product knowledge and company policies to provide accurate information to customers.
🎯 Requirements
• Fluency in German (both written and spoken) and a strong proficiency in English. • Experience in customer service or related roles is highly desirable. • Strong communication skills with the ability to engage with customers effectively. • Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail. • Familiarity with CRM software and customer support tools is an advantage. • Self-motivated and capable of working independently in a remote work setting. • Availability to work flexible hours, including evenings and weekends when required.
🏖️ Benefits
• Performance bonus. • Transportation bonus. • Private health care benefits • 2 additional salaries per year. • Fully paid training by certified instructors
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