Technical Support, Italian Speaker

2 days ago

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Patrique Mercier Recruitment

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Description

•Provide high-quality technical support to Italian-speaking customers through phone, email, and chat. •Troubleshoot and resolve a variety of issues concerning electronic products effectively. •Guide customers through step-by-step troubleshooting procedures with patience and clarity. •Accurately document customer interactions and solutions in the support database. •Collaborate with team members to identify common issues and improve service delivery. •Respond to customer feedback and suggest enhancements to the product or service.

Requirements

•Fluency in Italian (both spoken and written) is essential, along with a good command of English. •Previous experience in technical support or a related field involving electronics is preferred. •Strong problem-solving skills and the ability to handle technical issues. •Excellent communication abilities with a customer-focused mindset. •Able to work independently in a remote environment while maintaining motivation. •Familiarity with electronic products and troubleshooting techniques is a plus. •Self-motivated, organized, and capable of managing time efficiently.

Benefits

•Private Health Insurance •Training & Development •Performance Bonus •2 Extra Salaries Per Year •Fully Paid Training •Great Salary •Fully Paid Relocation Package ( flight, transfer and hotel )