pawaPay
pawaPay is a leading payment integration service that simplifies mobile money transactions across Africa. By providing a single API and dashboard, pawaPay enables businesses to easily connect with various mobile money operators throughout the continent. With a focus on reducing chargeback risks and facilitating fast settlements, pawaPay has become a trusted partner for merchants looking to enhance their payment processes in 19 African countries.
Mobile Money • Payments
IT Support Engineer
March 28
pawaPay
pawaPay is a leading payment integration service that simplifies mobile money transactions across Africa. By providing a single API and dashboard, pawaPay enables businesses to easily connect with various mobile money operators throughout the continent. With a focus on reducing chargeback risks and facilitating fast settlements, pawaPay has become a trusted partner for merchants looking to enhance their payment processes in 19 African countries.
Mobile Money • Payments
📋 Description
• Provide first and second-level technical support to end-users, addressing issues related to hardware, software, network, and peripherals • Troubleshoot and resolve incidents related to operating systems, applications, and hardware, ensuring minimal downtime and optimal performance • Install, configure, and maintain computer systems, software, and hardware components, adhering to company policies and best practices • Collaborate with other IT professionals to analyze and resolve complex technical issues, escalating when necessary • Coordinate with pawaPay suppliers for hardware procurement and hardware / software support • Maintain accurate and detailed documentation of IT assets, support tickets, and system configurations to facilitate knowledge sharing and efficient troubleshooting • Assist in disaster recovery planning and testing to ensure data integrity and business continuity • Provide technical assistance and training to end-users, promoting the adoption of new technologies and fostering a positive user experience • Participate in IT projects and initiatives, including system upgrades, migrations, and security enhancements, to support the organization's strategic goals • Stay current with industry trends, emerging technologies, and best practices to continuously improve the IT support function • Manage IT related projects such as software rollouts / upgrades and OTP Phone management • Support Company Management in gaining and retaining ISO27001 certification.
🎯 Requirements
• Strong knowledge of Windows, macOS, and Linux operating systems, as well as common office productivity software (e.g., Microsoft Office, G Suite) • Excellent problem-solving and critical-thinking skills, with the ability to diagnose and resolve technical issues quickly and effectively • Strong communication and interpersonal skills, with a customer-focused attitude and the ability to communicate technical concepts to non-technical users • Experience with remote support tools and methodologies, including remote desktop, VPN, and remote administration tools • Familiarity with ITIL or other IT service management frameworks is a plus • Able to manage multiple tasks and priorities.
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