Payfuture
PayFuture is a local payment gateway specializing in providing seamless access to multiple local payment options across various emerging markets through a single API integration. Their platform leverages AI and deep learning for customer journey optimization, conversion recovery, and fraud management, enabling e-commerce merchants to expand their presence in markets such as India, Pakistan, Brazil, and more. PayFuture offers data-rich reporting, transaction monitoring, and a wide array of local payment methods, ensuring high conversion rates and increased merchant profitability.
payments • emergingmarkets • localpayments
Operations Support Team Lead
March 7
Payfuture
PayFuture is a local payment gateway specializing in providing seamless access to multiple local payment options across various emerging markets through a single API integration. Their platform leverages AI and deep learning for customer journey optimization, conversion recovery, and fraud management, enabling e-commerce merchants to expand their presence in markets such as India, Pakistan, Brazil, and more. PayFuture offers data-rich reporting, transaction monitoring, and a wide array of local payment methods, ensuring high conversion rates and increased merchant profitability.
payments • emergingmarkets • localpayments
📋 Description
• As an Operations Support Team Lead at PayFuture, you will play a critical role in managing the Operations Support team, ensuring top-notch service delivery and client satisfaction. • You will lead and mentor a team of Operations Support Associates while also overseeing day-to-day operations, implementing processes, and enhancing team performance.
🎯 Requirements
• Leading and motivating the operations support team to achieve organizational goals • Managing the team’s performance, offering feedback, and conducting performance evaluations • Providing training and development opportunities for team members • Ensuring proper documentation of customer interactions and compliance with quality standards • Coordinating with other departments to resolve client issues effectively • Identifying process improvements and implementing changes as necessary • Monitoring team workload and ensuring timely resolution of client inquiries • Reporting on team and individual KPIs to senior management • Handling escalated client issues and complaints • Providing insights and feedback on product enhancements based on client interactions • You will be a good fit if you: • Align with our values of Belief, Transparency, Accountability & Ownership, Relentlessness and Speed • Have 3+ years of experience in merchant support, with at least 1 year in a team lead role • Have a proven track record of effective team management and performance improvement • Possess excellent communication and interpersonal skills • Are highly organised, with strong analytical and problem-solving skills • Have a customer-oriented mindset along with the ability to resolve complex client issues • Have experience with support tools and platforms like ZenDesk, CRM software, and MS Office Suite • Have the willingness to work on shift schedules as needed • Additional Requirements: • Experience in the e-commerce or digital payments industry is a plus • Ability to adapt to fast-paced and changing environments • Demonstrated ability to lead a team and manage multiple priorities successfully • Strong computer skills and ability to learn new applications quickly • Team player, fostering a positive work environment
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