Escalation Support Specialist

22 hours ago

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Paysign, Inc.

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Description

• The ESS is the primary point of contact for our clients and their contracted entities for all operational aspects. • Responsible for ensuring all operational concerns and requests are addressed in a timely manner. • Technically minded with understanding of back-end and front-end system connections. • Proactively identify bottlenecks in processes and work with Account Managers to improve functions. • Maintain Salesforce queues and respond to clients. • Investigate client issues using all available means. • Track current client implementations. • Maintain positive relationships with clients and internal functional areas. • Assist with special projects as assigned.

Requirements

• Associate/Bachelor’s Degree OR equivalent work experience • Highly proficient in Microsoft Office suite • Working knowledge of SF.com and Tableau • Excellent verbal and written communication skills • Detail oriented and organized • Strong customer service and interpersonal skills • Two or more years of direct operational experience, preferably in one or more of the listed fields: Pharmacy – Technician, Pharmacist, or Pharmacy Management Staff • Healthcare Leadership • Pharmaceutical Manufacturer • Pharmaceutical Patient Services