PCG International
PCG International is a leading cloud consulting company in Europe, specializing in providing comprehensive cloud solutions across AWS, Google Cloud, Microsoft Azure, and SAP platforms. They offer a wide range of services including cloud migration, cloud managed services, cybersecurity services, and data & AI solutions, empowering businesses to grow their cloud strategy effectively and securely. With a team of certified experts and the highest partner status with major hyperscalers, PCG International ensures tailored cloud journeys for their clients, focusing on efficiency, security, and innovation.
AWS Advanced Consulting Partner • AWS • Microsoft Gold Partner • Azure • Custom Software Development
Cloud Service Manager
17 hours ago
PCG International
PCG International is a leading cloud consulting company in Europe, specializing in providing comprehensive cloud solutions across AWS, Google Cloud, Microsoft Azure, and SAP platforms. They offer a wide range of services including cloud migration, cloud managed services, cybersecurity services, and data & AI solutions, empowering businesses to grow their cloud strategy effectively and securely. With a team of certified experts and the highest partner status with major hyperscalers, PCG International ensures tailored cloud journeys for their clients, focusing on efficiency, security, and innovation.
AWS Advanced Consulting Partner • AWS • Microsoft Gold Partner • Azure • Custom Software Development
📋 Description
• Kundenbindung und -entwicklung: Der Fokus liegt darauf, bestehende Kunden im AWS-Betrieb zufrieden zu stellen und die Geschäftsbeziehung auszubauen. • Service-Optimierung: Kontinuierliche Verbesserung der Service-Prozesse, um die Qualität und Effizienz zu steigern. • Feedback-Management: Aktives Sammeln und Analysieren von Kundenfeedback, um Verbesserungspotenziale zu identifizieren. • Kennzahlenüberwachung und Reporting: Überwachung relevanter Kennzahlen (KPIs) und Erstellung von Service-Berichten, um die Leistung und den Erfolg des Betriebs zu messen und zu dokumentieren. • Effizienzsteigerung und SLA-Einhaltung: Durch die Analyse von Kundenfeedback und die Implementierung von Verbesserungsmaßnahmen sollen die Effizienz gesteigert und die Service Level Agreements (SLAs) eingehalten werden. • Verbesserung des Kundenerlebnisses: Entwicklung und Umsetzung von Initiativen, die das Kundenerlebnis verbessern und die Zufriedenheit der Kunden erhöhen.
🎯 Requirements
• Mehrere Jahre Erfahrung in der Betreuung von Kunden, idealerweise auf einer cloud-fokussierten Stelle • Eine solide Basis im technischen Betrieb von IT-Systemen, insbesondere in der Cloud • Fundierte Kenntnisse im Kunden-Service-Management • Hervorragende Kommunikationsfähigkeiten • Analytische Denkweise mit ausgeprägten Problemlösungsfähigkeiten • Ein großes Maß an Selbstverantwortung, Struktur und Eigeninitiative • Nice To Have: AWS Zertifizierungen, ITIL Zertifizierungen, CCSM Zertifizierungen, Kenntnisse in Site Reliability Engineering
🏖️ Benefits
• Viel Freiraum durch freie Zeiteinteilung und der Möglichkeit vor Ort, Hybrid oder Remote von dort zu arbeiten, wo du dich am wohlsten fühlst. • Moderner Technologie-Stack und freie Hardwarewahl • Kontinuierliche Fortbildung in Schulungen und Freiraum, neue Technologien zu testen • Exzellente Positionierung am Markt und starkes Unternehmenswachstum • Offene Kommunikation und kurze Entscheidungswege in einer Unternehmenskultur mit flachen Hierarchien • Vielfältiges Benefit-Programm mit bspw. Mobilitäts-Paket (z. B. BahnCard, Deutschlandticket), Spendit Card, Wellpass uvm. • 30 Tage Urlaub • Regelmäßige Company und Teamevents
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