PCG International
PCG International is a leading cloud consulting company in Europe, specializing in providing comprehensive cloud solutions across AWS, Google Cloud, Microsoft Azure, and SAP platforms. They offer a wide range of services including cloud migration, cloud managed services, cybersecurity services, and data & AI solutions, empowering businesses to grow their cloud strategy effectively and securely. With a team of certified experts and the highest partner status with major hyperscalers, PCG International ensures tailored cloud journeys for their clients, focusing on efficiency, security, and innovation.
AWS Advanced Consulting Partner • AWS • Microsoft Gold Partner • Azure • Custom Software Development
Cloud Service Manager
March 4
PCG International
PCG International is a leading cloud consulting company in Europe, specializing in providing comprehensive cloud solutions across AWS, Google Cloud, Microsoft Azure, and SAP platforms. They offer a wide range of services including cloud migration, cloud managed services, cybersecurity services, and data & AI solutions, empowering businesses to grow their cloud strategy effectively and securely. With a team of certified experts and the highest partner status with major hyperscalers, PCG International ensures tailored cloud journeys for their clients, focusing on efficiency, security, and innovation.
AWS Advanced Consulting Partner • AWS • Microsoft Gold Partner • Azure • Custom Software Development
📋 Description
• Verantwortest die Kundenbeziehung und den Betrieb von AWS Cloud Lösungen unserer Kunden. • Optimierst Service-Prozesse, sammelst Kundenfeedback, überwachst Kennzahlen und erstellst Service-Berichte. • Verbesserst Effizienz und SLAs durch Kundenfeedback und führst Initiativen zur Verbesserung des Kundenerlebnisses. • Unterstützt das Team bei der Weiterentwicklung der internen Prozesse und Technologien. • Bleibst auf dem neuesten Stand, erforschst relevante Technologien und teilst Dein Wissen mit anderen.
🎯 Requirements
• Mehrere Jahre Erfahrung in der Betreuung von Kunden, idealerweise auf einer cloud-fokussierten Stelle • Eine solide Basis im technischen Betrieb von IT-Systemen, insbesondere in der Cloud • Fundierte Kenntnisse im Kunden-Service-Management • Hervorragende Kommunikationsfähigkeiten • Analytische Denkweise mit ausgeprägten Problemlösungsfähigkeiten • Ein großes Maß an Selbstverantwortung, Struktur und Eigeninitiative • Nice To Have AWS Zertifizierungen • ITIL Zertifizierungen • CCSM Zertifizierungen • Kenntnisse in Site Reliability Engineering
🏖️ Benefits
• Viel Freiraum durch freie Zeiteinteilung und der Möglichkeit vor Ort, Hybrid oder Remote von dort zu arbeiten, wo du dich am wohlsten fühlst. • Moderner Technologie-Stack und freie Hardwarewahl • Kontinuierliche Fortbildung in Schulungen und Freiraum, neue Technologien zu testen • Exzellente Positionierung am Markt und starkes Unternehmenswachstum • Offene Kommunikation und kurze Entscheidungswege in einer Unternehmenskultur mit flachen Hierarchien • Vielfältiges Benefit-Programm mit bspw. Mobilitäts-Paket (z. B. BahnCard, Deutschlandticket), Spendit Card, Wellpass uvm. • 30 Tage Urlaub • Regelmäßige Company und Teamevents
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