Senior CRM Administrator

November 3

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PCG Consulting Group International

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Project Management • Information Technology • Healthcare Technology • Population Health Management • Contact Center

201 - 500

Description

• PCG Consulting group is a dynamic and innovative technology-driven organization that partners with health, education, and human services agencies to improve lives. • The Senior CRM Administrator is pivotal in managing and enhancing the Customer Relationship Management (CRM) systems. • This role involves the design, development, testing, maintenance, and support of CRM solutions, working closely with business users and IT resources. • The ideal candidate will have a strong background in managing outbound/inbound call campaigns, data management, and integrating CRM functionalities to drive business efficiency and user adoption.

Requirements

• Minimum of 5 years of IT and/or business experience. • Deep knowledge of CRM systems architecture and administration. • 5+ years of experience configuring CRM systems with workflows, validation rules, roles & profiles, reports, and dashboards. • 4+ years of experience with SQL and report writing. • 3+ years of experience with JavaScript and CRM development using custom APIs. • Experience with SaaS Dialer solutions (e.g., LiveVox, TCN, MyCall Cloud) and SaaS Texting solutions (e.g., SBT, LiveVox). • Familiarity with ETL processes and Data Warehouse/SQL/OLAP technologies. • Exposure to large, complex deployments and enterprise IT software lifecycle management. • Strong understanding of CRM configuration tools and data structures. • Proficient in writing/designing analytical reports using SQL and Excel. • Experience with Agile development methodologies and project management processes. • Hands-on success in troubleshooting complex platform issues and enabling new features in CRM systems. • Excellent problem-solving skills with a continuous improvement mindset. • Ability to understand and translate functional and technical requirements across different business landscapes. • Strong communication skills to effectively collaborate with stakeholders and drive user adoption.