Member Support Specialist

1 hours ago

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PDI Technologies

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Analytics & Insights • Managed Services • Digital Transformation • Cloud & Hosting • Machine Learning

501 - 1000

Description

• Empowering convenience retail and petroleum brands with technology solutions • Help members resolve questions and complaints with courtesy and efficiency • Utilize knowledge of clients' payment and loyalty programs • Demonstrate problem solving, analytical and communication skills • Available shifts: Monday-Friday 7:00 am to 7:00 pm and 8:00 am to 5:00 pm

Requirements

• 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus • High school diploma/GED required • Highest sense of integrity and discretion required • Ability to remain professional and courteous with customers at all times • Excellent written and verbal communication skills • Ability to build relationships and strong alliances across the organization • Willingness to learn every day, do it fast and use knowledge appropriately • Ability to work independently and in a team environment • Individual should be technically literate and possess analytical thinking skills • Employee must have the ability to work various shifts should the business need arise • Proficiency with MS Office and good typing skills (min. 40 wpm) • Provide a positive, professional, empathetic, and customer-focused manner • Solid organization and work prioritization skills • Care to do a great job and desire to grow professionally

Benefits

• Competitive salary • Market-competitive benefits • Quarterly perks program • Ample time off • Hybrid working arrangements • Continuous learning access • Professional certifications • Leadership development opportunities