Member Support Specialist

4 days ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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PDI Technologies

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PDI Technologies is a company that specializes in providing technology and data solutions to convenience-centric industries. They offer a range of services including logistics, cybersecurity, point of sale, enterprise resource planning, and insights and analytics to help businesses improve efficiency, secure data, and enhance customer engagement. PDI Technologies connects over 1,500 companies with the tools needed to maximize productivity and gain valuable consumer insights, fostering growth and customer loyalty in the convenience retail, petroleum wholesale, and consumer packaged goods sectors.

Analytics & Insights • Managed Services • Digital Transformation • Cloud & Hosting • Machine Learning

501 - 1000 employees

🏢 Enterprise

🔒 Cybersecurity

📋 Description

• Empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions • Help members resolve their questions and complaints with the highest level of courtesy, urgency, and efficiency • Utilize deep knowledge of clients’ payment and loyalty programs • Collaborate with many teams internally • Demonstrate excellent problem solving, analytical and communication skills • Passion for learning new information daily • Available Shift (CDT): 8-hour shift scheduled Monday through Friday, with working hours between 7:00 am and 7:00 pm

🎯 Requirements

• 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus • High school diploma/GED required • Highest sense of integrity and discretion required • Ability to remain professional and courteous with customers at all times • Excellent written and verbal communication skills • Ability to build relationships and strong alliances across the organization • Willingness to learn every day, do it fast and use knowledge appropriately • Ability to work independently and in a team environment • Individual should be technically literate and possess analytical thinking skills • The employee must have the ability to work various shifts should the business need arise • Proficiency with MS Office and good typing skills (min. 40 wpm) • Provide a positive, professional, empathetic, and customer-focused manner • Solid organization and work prioritization skills • Care to do a great job and desire to grow professionally

🏖️ Benefits

• Competitive salary • Market-competitive benefits • Quarterly perks program • Ample time off (time away) • Hybrid working arrangements • Continuous learning access • Professional certifications • Leadership development opportunities • Supportive environment