NOC Technician

4 days ago

🦀 Maryland – Remote

Although this job is listed in Maryland, this company may be open to hiring remote in other states.

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🌐 Network Operations

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PEAKE Technology Partners

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PEAKE Technology Partners is a company that specializes in providing IT solutions specifically tailored for healthcare organizations, with a strong focus on supporting healthcare excellence. Their services include IT operations and support, cybersecurity and compliance, cloud services, and voice solutions. PEAKE offers strategic technology solutions that empower healthcare practices to innovate, adapt, and grow, while ensuring the highest levels of security and compliance with industry standards like HIPAA. They aim to enhance operational efficiency and patient care by delivering custom, scalable, and reliable IT support for multi-location organizations with complex IT environments in medical specialties. Their mission is to advance healthcare missions by reducing risks, improving efficiency, and creating more positive work environments through technology.

11 - 50 employees

⚕️ Healthcare Insurance

🔒 Cybersecurity

📋 Description

• Respond to automatically-generated system alerts, determine the impact and severity of issues, and engage appropriate resources based on this analysis. • Technicians will also be responsible for addressing basic support issues from end users, such as password resets, VPN connection issues, and RDP issues. • Technicians may also be responsible for performing after-hours system maintenance activities, such as software updates and network equipment maintenance. • Conducting regular, eyes-on monitoring of multiple alert channels and sources for networks and systems. • Generating and managing tickets based on monitoring results. • Proactively monitoring network and system health using automated agents. • Assigning tickets to appropriate team members and providing follow-up to ensure timely resolution. • Collaborating with the overnight team (NOC) to ensure smooth handoff of tickets. • Undertaking proactive service tasks and project work as needed. • Identifying and documenting recurring issues in customer systems to improve future performance and efficiency.

🎯 Requirements

• Excellent customer service skills. • Effective written and verbal communication skills. • Excellent teamwork skills. • Ability to work independently and manage priorities and tasks. • Understand basic Remote Monitoring and Management (RMM) tool functions. • Ability to remove all anti-virus products and RMM tools. • Ability to troubleshoot and resolve image-level backup issues. • Ability to install and configure new deployments of image-level backup software. • Ability to create, modify, and remove Microsoft and Third-Party patch policies in RMM tool. • Ability to troubleshoot and resolve all Microsoft and Third-Party patch installation issues on workstations. • Ability to perform basic server and network maintenance tasks, including maintenance for routers, firewalls, switches, and wireless access points. • Ability to set up, maintain, and troubleshoot basic monitoring and alerting for client systems. • Ability to create and troubleshoot basic scripts. • Familiarity with ConnectWise or similar ticketing RMM. • Familiarity with Slack or a similar messaging system.