Bilingual Customer Service Associate - French/English

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Peak Support

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Customer Management (email • chat • phone) • Outbound Calling • Business Process Outsourcing

1001 - 5000

Description

• Join Peak Support: Where Passion Meets Purpose • We offer a wide range of services including customer support, sales operations, and business process outsourcing to high-growth companies. • We are seeking a Bilingual Customer Service Associate (French/English) who embodies Peak Support's core values and shares our deep commitment to our clients and team members. • If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you.

Requirements

• Excellent oral and written communication skills in both English and French. • The ability to provide customer support over various platforms (email, chat, phone, etc.). • Proven experience in customer service, preferably in the BPO industry. • Ability to work in a fast-paced environment. • Flexible and willing to be assigned in a voice, non-voice or blended programs. • Knowledgeable about Microsoft Office applications with Average MS Excel Skills. • Ability to convey information effectively. • Must be willing to take part in required initial training. • Excellent problem solving skills. • Flexibility to work multiple shifts during the weekends or on holiday. • Excellent organizational skills and attention to detail. • Ability to work with minimal supervision. • Some analytical skills. • Some technical abilities. • HubSpot knowledge a plus for the role. • Ability to effectively and accurately translate Automotive Service Bulletin from an auto company. • Empathy, listening skills, and a courteous attitude to focus on providing quality customer service. • Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment. • Collaborates with peers, supervisors, and management to achieve corporate and client goals. • Able to adapt to a changing work environment.

Benefits

• Competitive compensation and excellent benefits. • Comprehensive training and development programs. • A fun, inclusive workplace culture. • Opportunities for personal and professional growth.