Peak Support
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
Customer Management (email • chat • phone) • Outbound Calling • Business Process Outsourcing
Business Analyst
December 13, 2024
Peak Support
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
Customer Management (email • chat • phone) • Outbound Calling • Business Process Outsourcing
📋 Description
• Conduct business process analysis and document requirements to improve efficiency and effectiveness. • Create insightful dashboards to visualize key performance indicators (KPIs) and metrics. • Present compelling business cases supported by data analysis and insights. • Utilize MS Excel and MS PowerPoint proficiently for data analysis and presentation. • Employ Power Query and Power Pivot to manipulate and analyze data effectively. • Ensure fluency in English to facilitate clear communication and documentation. • Apply basic understanding of database theories and tables for data integration and reporting.
🎯 Requirements
• Good communication skills • Proficiency in MS Excel and MS PowerPoint • Experience with Power Query and Power Pivot • Experience in creating interactive reports and dashboards using Power BI • Basic understanding of database theories and tables • Experience in scheduling and forecasting • Proficiency in Salesforce reports and creating/modifying reports in both Classic & Lightning environments • Knowledge of Zendesk Report Creation, including MAQLs • Familiarity with MS PowerApps and MS Power Automate • Ability to solve complex business problems using analytical models • Previous experience in business analytics within the BPO industry
🏖️ Benefits
• Work from Home• Convenience of working for an established organization• Exceptional team and opportunities for growth
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