Business Analyst

December 13

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Peak Support

WebsiteLinkedInAll Job Openings

Customer Management (email • chat • phone) • Outbound Calling • Business Process Outsourcing

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

Description

• Conduct business process analysis and document requirements to improve efficiency and effectiveness. • Create insightful dashboards to visualize key performance indicators (KPIs) and metrics. • Present compelling business cases supported by data analysis and insights. • Utilize MS Excel and MS PowerPoint proficiently for data analysis and presentation. • Employ Power Query and Power Pivot to manipulate and analyze data effectively. • Ensure fluency in English to facilitate clear communication and documentation. • Apply basic understanding of database theories and tables for data integration and reporting.

Requirements

• Good communication skills • Proficiency in MS Excel and MS PowerPoint • Experience with Power Query and Power Pivot • Experience in creating interactive reports and dashboards using Power BI • Basic understanding of database theories and tables • Experience in scheduling and forecasting • Proficiency in Salesforce reports and creating/modifying reports in both Classic & Lightning environments • Knowledge of Zendesk Report Creation, including MAQLs • Familiarity with MS PowerApps and MS Power Automate • Ability to solve complex business problems using analytical models • Previous experience in business analytics within the BPO industry

Benefits

• Work from Home• Convenience of working for an established organization• Exceptional team and opportunities for growth