Pearson VUE
computer-based testing • electronic testing • psychometric services • test development • test delivery
Communications Center Representative
December 2
Pearson VUE
computer-based testing • electronic testing • psychometric services • test development • test delivery
Description
• Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness and a focus on resolving issues efficiently on the first contact.
Requirements
• Minimum college or technical training preferred, or a combination of education and experience. • Must possess excellent customer service skills. • Call center experience is preferred. • A very friendly and helpful attitude and the ability to manage simultaneous tasks. • Ability to work as a member of a team is required. • Must have excellent oral and written communication skills. • Excellent attendance is required. • Experience working with a PC and a Windows environment is required. • Experience working with a Mac is preferred, but not required.
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