Data Entry Administrator

December 11

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Pearson VUE

WebsiteLinkedInAll Job Openings

computer-based testing • electronic testing • psychometric services • test development • test delivery

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

Description

• Ensure a high standard of customer service at all times • Delivering high quality and accurate work, with meticulous attention to detail • Liaise with customer and customer service teams by phone, Microsoft Teams and email • Develop and maintain a professional working relationship with internal and external customers • During peak processing periods lead a team of temporary staff in line with Pearson’s policies, procedures and values • Deliver processes to meet service level agreements • Effectively escalate and issues to the team leader • Complete quality checks of work produced • Participate in regular team communication to review progress • Carry out other duties as directed by management. This may include working from other local facilities and supporting other teams across the business • Accurate and efficient Identification checks for applications • Resolve queries received from customer and first line customer service teams • Support the accurate, complete and timely delivery of replacement certificates to customers • Co-ordinate the production of provisional results confirmation for customers when required • Provide second line support to the customer service teams on a range of queries including system related queries • Provide a customer focused service • Communicate with influence • Work with others to achieve goals • Deliver goals in a changing environment • Take a creative and innovative approach to work • Maximise potential in self and others • Inspire and foster team commitment, spirit, pride and trust • Facilitate co-operation and motivate team members to accomplish group goals • Make effective and timely decisions • Perceive the impact and implications of decisions • Identify and analyse problems • Make recommendations for alternative solutions

Requirements

• Educated to GCSE level minimum of English and Mathematics or equivalent • Good PC and Office suite skills, including intermediate skills in MS Excel • Previous experience working with Oracle systems (IQS) and AS400/iseries • Demonstrate ability to multi-task and involvement in delivery of multiple activities • Experience in managing own time • Previous experience and knowledge of working within an Awarding Body