Technical Support Lead - Virtual Desktop

November 14

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Pearson VUE

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computer-based testing • electronic testing • psychometric services • test development • test delivery

1001 - 5000

Description

• Provide exceptional inbound and outbound general and technical support to internal customers by demonstrating a friendly and helpful attitude, promptness, attentiveness and a focus on resolving issues efficiently on the first contact. • These positions will include shifts which cover center hours from 7am to 11pm CST Monday through Friday and 9am and 5pm CST on Saturday and Sunday. • May be required to work a rotating shift schedule and weekends. • Serve as an answer point for AVD Support Representatives’ questions and concerns and serve as an escalation point. • Send a Daily Shift Report to management to create visibility to AVD Support’s Performance.

Requirements

• Minimum college or technical training preferred, or a combination of education and experience. • Must possess excellent customer service skills. • Call center experience is preferred. • Basic understanding of software, hardware and connectivity troubleshooting principles. • A very friendly and helpful attitude and the ability to manage simultaneous tasks. • Ability to work as a member of a team is required. • Must have excellent oral and written communication skills. • Excellent attendance is required. • Experience working with a PC and a Windows environment is required. • Experience working with a Mac is preferred, but not required.