Peek
Peek is a company that specializes in offering a wide range of experiences and activities for travelers and adventure seekers. Their platform allows users to discover and book various tours and activities such as snorkeling, ATV rides, kayak rentals, art experiences, food tours, and more across numerous global destinations like the Cayman Islands, Sint Maarten, San Diego, and many others. Peek also provides 'Peek Pro,' a service tailored for businesses to manage bookings. The company emphasizes user-friendly interfaces to filter by top-rated activities and provides detailed booking information to enhance the travel experience for over 25 million customers.
Travel • Tours & Activities • Reservation Software • Technology
Technical Support Representative
March 4
🇲🇽 Mexico – Remote
💵 Mex$20.4k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
Peek
Peek is a company that specializes in offering a wide range of experiences and activities for travelers and adventure seekers. Their platform allows users to discover and book various tours and activities such as snorkeling, ATV rides, kayak rentals, art experiences, food tours, and more across numerous global destinations like the Cayman Islands, Sint Maarten, San Diego, and many others. Peek also provides 'Peek Pro,' a service tailored for businesses to manage bookings. The company emphasizes user-friendly interfaces to filter by top-rated activities and provides detailed booking information to enhance the travel experience for over 25 million customers.
Travel • Tours & Activities • Reservation Software • Technology
📋 Description
• Peek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help our activity partners grow their businesses using Peek’s SaaS platform PeekPro. • The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting. • The role is entirely remote and will report to a Team Lead in the United States.
🎯 Requirements
• 2+ years of experience in customer service and/or technical support • Full-time availability; Ability to work 5 consecutive days (possible schedule to include weekend day) • Excellent English written, oral, and interpersonal communication skills (minimum 50 WPM on typing exam) • Natural enthusiasm for helping people solve technical problems • Patience and ability to troubleshoot and teach new software to non-tech-savvy operator partners. • Ability to work in a dynamic environment without skipping a beat. • Must be punctual and reliable. • Strong deductive reasoning skills, with an ability to uproot the cause of a reported issue. • Discretion in handling potentially sensitive information about a partner, partner’s account, or business. • Consistent and dependable WiFi in a personal workspace that allows for distraction-free environment.
🏖️ Benefits
• Health Coverage through Allianz • Full health care, dental, and vision plans • Paid parental leave • Company recharge at the end of the year • Competitive compensation packages that include significant equity upside
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