Client Success Specialist

22 hours ago

Apply Now

Receive Emails with Similar Jobs

Penbrothers

WebsiteLinkedInAll Job Openings

Penbrothers is a leading provider of remote staffing solutions based in the Philippines. The company specializes in helping businesses find, hire, and manage top Filipino talent, offering a seamless onboarding process and comprehensive HR support. By streamlining administrative tasks such as payroll and compliance, Penbrothers allows companies to focus on their core objectives while building effective, high-performing remote teams. Their mission revolves around humanizing growth, ensuring that both business success and employee well-being are prioritized.

Talent Acquisition • Employment and Onboarding • HR Management and Payroll • Compliance • Office Space

201 - 500 employees

Founded 2014

🤝 B2B

🎯 Recruitment

👥 HR Tech

📋 Description

• Be the Client Champion: Collaborate closely with Client Success Managers to champion client needs, addressing inquiries and questions via email and Teams messages. • Mastermind of Efficiency: Provide exceptional administrative support to Client Success team members, ensuring smooth workflows and maximizing productivity. • Data Wizard: Generate, monitor, and distribute insightful reports to stakeholders, keeping everyone informed and on track. • Project Powerhouse: Assist in overseeing special projects, taking initiative and driving results. • Salesforce Samurai: Leverage your salesforce expertise to perform data entry tasks, conduct data investigations, and provide top-notch client support. • Communication Maestro: Respond to client inquiries and support matters via email in a responsive and professional manner. • Reporting Rockstar: Craft compelling client reports tailored to their specific needs, providing valuable insights. • Teamwork Makes the Dream Work: Contribute to project management tasks, fostering collaboration and achieving shared goals. • Embrace the Challenge: Be prepared to take on additional responsibilities as needed, demonstrating your versatility and willingness to learn.

🎯 Requirements

• A minimum of 3-4 years of experience in an Administrative Assistant, Client Services role, or similar background. • Embrace flexibility and adaptability in our fast-paced, constantly evolving environment. • A self-motivated and proactive individual with a quick learning ability. • Enjoy providing exceptional support to both internal and external clients. • Demonstrate proficiency in using and learning new online systems, along with internet savviness. • Adapt and collaborate effectively with diverse personalities and work styles. • Possess strong organizational skills, a keen eye for detail, and the ability to manage multiple tasks simultaneously. • Excellent verbal and written communication skills are a must. • A strong understanding of process flows and documentation is a valuable asset. • Proficiency in Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) is essential. • Prior experience with salesforce is a significant advantage.