Technical Support Specialist - Accounting Integration

22 hours ago

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Penbrothers

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Penbrothers is a leading provider of remote staffing solutions based in the Philippines. The company specializes in helping businesses find, hire, and manage top Filipino talent, offering a seamless onboarding process and comprehensive HR support. By streamlining administrative tasks such as payroll and compliance, Penbrothers allows companies to focus on their core objectives while building effective, high-performing remote teams. Their mission revolves around humanizing growth, ensuring that both business success and employee well-being are prioritized.

Talent Acquisition • Employment and Onboarding • HR Management and Payroll • Compliance • Office Space

201 - 500 employees

Founded 2014

🤝 B2B

🎯 Recruitment

👥 HR Tech

📋 Description

• Provide technical support for customers integrating our software with QuickBooks, ERP systems, and other accounting platforms. • Troubleshoot and resolve issues related to accounting integrations, including data synchronization, setup, and configuration problems. • Assist customers with understanding how to map financial data between systems and use our product effectively in their accounting workflows. • Work closely with the development team to identify bugs and suggest enhancements based on customer feedback. • Assist the team in developing knowledge base articles, FAQs, and tutorials to assist customers with self-service solutions. • Offer guidance and training to customers on best practices for using our software in conjunction with accounting systems. • Track, document, and report support cases and interactions using our internal CRM and ticketing systems.

🎯 Requirements

• Minimum 3-4 years of technical support experience preferably in a software or SaaS company. • Experience working with accounting systems (e.g., QuickBooks, Sage Intacct) and ERP systems (e.g., NetSuite, SAP, Microsoft Dynamics). • Familiarity with accounting principles and financial workflows. • Excellent communication skills, both written and verbal, with the ability to explain technical issues in a clear, concise manner. • Customer-focused attitude with strong problem-solving skills and attention to detail. • Experience with support ticketing systems and CRM platforms (e.g., Salesforce). • Basic knowledge of APIs and the ability to understand technical documentation is a plus. • Previous experience working in customer support, accounting, finance, or bookkeeping roles. • Familiarity with financial reporting, reconciliation, and tax compliance processes. • Willingness and ability to work on night shift to support US business hours.