Customer Service Agent - German Speaking

October 3

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PeopleCert

Certification β€’ Examinations β€’ Online Proctored Exams β€’ e-Certificate β€’ Technology

501 - 1000

Description

β€’ Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills? β€’ PeopleCert is looking for Customer Service Agents responsible for handling Customers' and Partners' technical, product and finance related queries. β€’ Your tasks will include ensuring customer inquiries meet performance and service standards, addressing complaints, monitoring inbound requests, training partners and customers, ensuring a secure and orderly environment, working effectively in a team, and applying a customer-centric approach.

Requirements

β€’ Bachelor’s degree any discipline will be an asset β€’ Minimum 1 year experience in similar position/ function β€’ Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage β€’ Passionate with Customer Service β€’ Excellent command of the English and German language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). β€’ Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. β€’ Excellent interpersonal, verbal, and written communication skills. β€’ Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment

Benefits

β€’ Monthly Bonus upon Performance πŸ’³ β€’ Work in an international, dynamic and fun atmosphere β€’ Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees πŸŽ“ β€’ Complimentary coffee and tea in all our premises β˜• β€’ Huge learning experience in using best practices and global environment β€’ Constant personal and professional development πŸ₯‡

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