Customer Service Agent - Spanish Speaking

June 13

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PeopleCert

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Certification • Examinations • Online Proctored Exams • e-Certificate • Technology

501 - 1000

Description

• Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now! 📥 • PeopleCert is looking for Remote Customer Service Agents who will be responsible for handling Customers' and Partners' technical, product and finance related queries through international inbound or outbound calls, chat, email and social media, demonstrating agility, empathy and ownership, ensuring outstanding customer experience. • The Customer Service department operates with rotating shifts, 24/7/365. • As a Customer Service Agent, your tasks will include the following: • Ensure that customer inquiries are dealt with in accordance with the performance and service standards as laid down by PeopleCert. • Ensure that relevant correspondence is handled within the set KPI standards. • Ensure that all complaints and inquiries relating to the work are answered in accordance with set procedures and guidelines. • Monitor, delegate and answer all queues from inbound requests (i.e. email, chat, phone and social media) within set KPI standards. • Train and co-ordinate new partners’ and customers’ onboarding according to the standards set by the international business units. • Ensure that the working environment is secure and orderly during all shifts and dress code is in accordance with standards set for Customer Service employees. • Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results. • Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer-centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.

Requirements

• Bachelor’s degree any discipline will be an asset • Minimum 1 year experience in similar position/ function • Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage • Passionate with Customer Service • Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) & Spanish (native-like or C2 level certification desired) • Advanced computer literacy is required. ECDL Advance level certification would be considered a plus. • Excellent interpersonal, verbal, and written communication skills. • Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment • Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

Benefits

• Monthly Bonus upon Performance 💳 • Work in an international, dynamic and fun atmosphere • Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓 • Complimentary coffee and tea in all our premises ☕ • Huge learning experience in using best practices and global environment • Constant personal and professional development 🥇 • 100% Virtual Hiring Process 💻