Call Center Manager - Workforce Management

October 8

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PerfectServe

WebsiteLinkedInAll Job Openings

Healthcare • physician answering service • hospital communication • physician network • clinical communication

201 - 500

💰 Private Equity Round on 2018-05

Description

• PerfectServe offers best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. • The mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages. • As a Leader of Workforce Management, play a pivotal role in optimizing workforce efficiency and operational performance. • Lead efforts to ensure optimal staffing levels, efficient scheduling, and adherence to service level agreements (SLAs). • Contribute to overall success of operations and customer service delivery. • Help communicate expectations to employees and provide coaching and corrective action when needed.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, or a related field. Advanced degree or certifications (e.g., PMP, SHRM) preferred. • Minimum of 5 years of progressive experience in workforce management, with at least 2 years in a leadership or supervisory role. • Proven track record of developing and implementing workforce strategies that drive operational efficiencies and enhance service delivery. • Strong analytical skills and proficiency in workforce management software (e.g., Verint, Aspect, Kronos, five9 WFM) and Microsoft Excel for data analysis. • Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders and build effective working relationships. • Demonstrated leadership qualities, including the ability to inspire and motivate a team towards achieving common goals. • Ability to thrive in a dynamic, fast-paced environment with changing priorities and tight deadlines.