Persona
Persona is a leading provider of identity verification solutions, excelling in KYC (Know Your Customer), AML (Anti-Money Laundering) compliance, fraud prevention, and operational efficiency. It offers a comprehensive platform that enables businesses to automate and manage identity operations, integrating a wide range of verification methods including government IDs, biometric checks, and document verifications. The platform is adaptable to industries such as fintech, digital health, e-learning, and more, allowing companies to tailor verification processes to their specific needs. Persona's solutions help streamline customer onboarding, enhance compliance, and mitigate fraud risks, ensuring secure and efficient identity verification for a global clientele. With a focus on privacy and security, Persona empowers businesses to securely control and manage Personally Identifiable Information (PII).
Identity • Security • Compliance • PII • KYC
Customer Support Engineer
March 28
Persona
Persona is a leading provider of identity verification solutions, excelling in KYC (Know Your Customer), AML (Anti-Money Laundering) compliance, fraud prevention, and operational efficiency. It offers a comprehensive platform that enables businesses to automate and manage identity operations, integrating a wide range of verification methods including government IDs, biometric checks, and document verifications. The platform is adaptable to industries such as fintech, digital health, e-learning, and more, allowing companies to tailor verification processes to their specific needs. Persona's solutions help streamline customer onboarding, enhance compliance, and mitigate fraud risks, ensuring secure and efficient identity verification for a global clientele. With a focus on privacy and security, Persona empowers businesses to securely control and manage Personally Identifiable Information (PII).
Identity • Security • Compliance • PII • KYC
📋 Description
• Persona is the configurable identity platform built for businesses in a digital-first world. • We serve a wide range of leading companies including Instacart and OpenAI. • As a Customer Support engineer, you will support Persona’s customers at each stage of their engagement. • Your responsibilities include onboarding new customers, resolving customer issues, and directing customers to relevant documentation. • This is a highly cross-functional role requiring collaboration with solutions engineering, customer success, product, and marketing teams.
🎯 Requirements
• 5+ years of experience in product support, customer support, technical support, engineering, or software engineering roles, ideally in SaaS tech startups with technical or complex products. • You have experience working with US-based tech companies. • You have fantastic writing and verbal communication skills, with an emphasis on clarity. • You can communicate complex issues to both technical and non-technical audiences via email, slack, and phone. • You have strong attention to detail and are extremely organized. • You have strong customer empathy and are excited to become an expert on Persona’s product. • You’re good at multitasking, moving quickly, prioritizing effectively across a wide variety of tasks and evaluating situational urgency. • You enjoy coordinating and collaborating with internal stakeholders to meet business goals. • You have experience with Zendesk, JIRA, and Slack. • You have a growth mindset - you enjoy learning, are comfortable with ambiguity, can be flexible in your thinking and are excited to be a great teammate. • Nice to haves: Business fluency in German, Spanish, and/or French. • You have significant experience debugging mobile and SDK issues.
🏖️ Benefits
• Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision • 3% 401(k) contribution • unlimited PTO • quarterly mental health days • family planning benefits • professional development stipends • wellness benefits • unlimited paid time off
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