Solutions Delivery Engineer

February 11

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Pexip

WebsiteLinkedInAll Job Openings

Pexip is a video conferencing solution provider that ensures seamless communication across various meeting platforms, including Microsoft Teams, Zoom, and Google Meet. The company specializes in secure and customizable video meeting solutions, allowing organizations to host meetings in a protected environment, whether on-premises or in the cloud. With a focus on interoperability and user experience, Pexip enables efficient collaboration for both B2B and B2C interactions while adhering to stringent security standards.

Video Conferencing • Virtualized Software • Microsoft Skype for Business • Cloud platform • Interoperability

201 - 500 employees

Founded 2012

🤝 B2B

👥 B2C

🔒 Cybersecurity

💰 Venture Round on 2013-01

📋 Description

• As a Solution Delivery Engineer, you will work closely with customers to ensure the successful deployment and integration of Pexip’s cutting-edge communication solutions. • Leading customer onboarding to ensure a smooth start with Pexip. • Implementing tailored solutions to meet specific customer needs. • Executing integrations with third-party systems and platforms. • Facilitating customer testing to guarantee optimal performance. • Troubleshooting real-time technical challenges and resolving them efficiently. • Collaborating with Solution Architects, Developer Evangelists, Support Desk, and Customer Success teams to deliver exceptional outcomes. • Participate in the latter stages of the pre-sales cycle to align project approach, scope, and expectations. • Host project meetings to clearly and concisely discuss goals, milestones, risks, and expectations with stakeholders. • Maintain and organize all implementation and onboarding-related documentation for easy access and accuracy. • Coordinate with customer-side technical resources (e.g., Firewall Administrators, Azure Owners, InfoSec teams) to drive projects to successful completion. • Deploy Pexip solutions in self-hosted and cloud-based environments, ensuring all customer requirements are met. • Troubleshoot and resolve technical issues during deployment, integration, and testing phases. • Simplify and communicate complex technical concepts to non-technical stakeholders to ensure clarity and understanding. • Conduct administrator and end-user training to empower customers to use Pexip’s solutions effectively. • Facilitate a seamless handover to Technical Support and Customer Success teams after deployment. • Collaborate with strategic partners to expand product delivery and optimize integration within customer environments. • Contribute to internal feedback loops by providing insights from the field, including feature requests, gap analysis, and other customer needs. • Stay engaged with trends and advancements in the Unified Communications and Collaboration market to deliver innovative solutions to customers.

🎯 Requirements

• Must be a US citizen • Experience working with large healthcare organizations or state government agencies. • 5+ years relevant experience in professional services and/or post sales technical support • Strong technical understanding of Unified Communications technologies and platforms include SIP, H.323, WebRTC, Cisco, Poly, Microsoft Teams, Zoom, and other related partners/competitors in the virtual collaboration landscape • Strong technical understanding of virtualization and deployment technologies such as VMware, Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP) or other equivalent technologies / environments. • Baseline knowledge of enterprise networks, including the OSI model, IP-based technologies, and the troubleshooting strategies needed to identify and resolve network issues. • Ability to rely on experience and sound judgement to plan and accomplish goals • Ability to juggle a variety of complicated tasks, and be comfortable working independently with remote support • Ability to travel up to 20% of the time • Display extremely strong analytical, verbal, and written communication skills • Experience with custom scripting, such as Crestron/AMX Panel Customization, Cisco Macros, JavaScript, Python, or similar scripting languages. • Reside reasonably close to a major airport to facilitate travel.