Phantom
Phantom is a crypto wallet that enables users to securely store, manage, and trade their cryptocurrency assets and NFTs all within one application. With features like multi-chain support, low fee token swaps, and self-custodial security, Phantom allows users to have full control over their funds without compromising on privacy. It is designed to cater to both novice and experienced users, providing various tools and resources to enhance their crypto experience. Trusted by over 7 million people, Phantom is dedicated to maintaining a user-friendly interface while ensuring top-notch security for its clientele.
Developer Support Specialist
April 11
Phantom
Phantom is a crypto wallet that enables users to securely store, manage, and trade their cryptocurrency assets and NFTs all within one application. With features like multi-chain support, low fee token swaps, and self-custodial security, Phantom allows users to have full control over their funds without compromising on privacy. It is designed to cater to both novice and experienced users, providing various tools and resources to enhance their crypto experience. Trusted by over 7 million people, Phantom is dedicated to maintaining a user-friendly interface while ensuring top-notch security for its clientele.
📋 Description
• Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. • As a Developer Support Specialist, troubleshoot complex issues and guide developers. • Serve as the primary escalation point for Level 2 developer support requests. • Diagnose and resolve technical issues related to wallet integrations. • Collaborate with internal teams to prioritize developer-facing features and fixes. • Engage with the developer community to gather feedback and foster positive relationships. • Improve technical documentation and resources for developers. • Train and enhance support AI systems with accurate technical information.
🎯 Requirements
• 2–3 years of experience in developer support, developer relations, or a similar technical role. • Proficiency in React and React Native development. • Strong understanding of blockchain technologies, particularly Solana and EVM-compatible chains. • Experience reading and interpreting data from block explorers and blockchain metadata. • Excellent written and verbal communication skills, with an emphasis on clarity and empathy. • Ability to prioritize tasks and manage multiple support requests effectively.
🏖️ Benefits
• Competitive salary and equity • Comprehensive insurance (medical/dental/vision) — 100% covered • Stipend for your ideal remote set-up • Flexible hours and a supportive remote environment • Unlimited vacation: Take time when you need it (and we really mean it!) • 401(k) retirement plan • Monthly wellness benefit • Weekly meal benefit • Global off-sites
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🇺🇸 United States – Remote
💵 $25 - $34 / hour
💰 $150M Private Equity Round on 2021-02
⏰ Full Time
🟡 Mid-level
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