Senior Pharmacy Operations Specialist

April 5

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

⚙️ Operations

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Phil, Inc.

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Phil, Inc. is a company on a mission to simplify medication access for patients by helping them receive their medications quickly, easily, and affordably. The company offers the PhilRx Digital Hub Platform, which streamlines medication access for patients and providers, supporting retail and specialty-lite manufacturers. Phil, Inc. 's platform is designed to improve health outcomes by removing barriers and ensuring efficient medication dispensing, optimizing coverage and patient adherence, and supporting healthcare providers. Through strategic partnerships, Phil, Inc. helps maximize the value of access programs for life sciences brands, enhancing patient access and provider engagement.

Patient Access • Channel Strategy • Distribution Network • Provider Engagement • Field Team Enablement

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧬 Biotechnology

📋 Description

• The newly created Harrow Dedicated Support Specialist role will help ensure timely processing for our patients. • You will be a part of a dedicated team focused on understanding the nuances of Client programs and providing actionable insights to equip sales teams. • The successful candidate will be able to understand Phil’s internal processes and work cross functionally to recommend process improvements. • You will be responsible for responding to client inquiries regarding the status of specific orders. • As the first line of contact with our manufacturers, you will deepen relationships through proactive reporting and education. • You will develop a thorough understanding of PHIL’s processes. • You will be responsible for identifying trends and capturing new features to reduce potential errors moving forward.

🎯 Requirements

• Prior pharmacy technician experience and use of proprietary software to process prescriptions • Licensed technician in Arizona or Ohio (not a requirement, but may need to obtain later) • Solution-oriented approach to develop clear feature requirements to improve internal processes • Ability to work with cross-functional teams in order to resolve script level issues • Willingness to learn and understand operational workflows in order to quickly determine root cause • Prior experience working with external clients with a demonstrated ability to communicate effectively to resolve questions or concerns • Solution-oriented approach to find creative solutions for our clients • Excellent written and verbal communication skills • Team player who wants to help build up others • Experience in pharmacy or healthcare • Lean process improvement or six sigma experience a plus but not required • Experience speaking with customers in live inbound phone calls

🏖️ Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision) • 401(k)