Philips
Over the past decade we have transformed into a focused leader in health technology.
Healthcare • Medical Devices • Health systems • Cardiology • Healthtech
10,000+ employees
Remote Service Engineer
February 13
Philips
Over the past decade we have transformed into a focused leader in health technology.
Healthcare • Medical Devices • Health systems • Cardiology • Healthtech
10,000+ employees
📋 Description
• The purpose of the Remote Service Engineer job family is to receive, understand, route and handle customer technical requests such as product or service malfunctions. • Focuses on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatch. • Maximize the PRS (Philips Remote System Network) True Reachability. • Solutions are provided by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status. • Receives, registers, and provides technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines. • Handles complaints (safety & non-safety related) & Escalations to ensure accurate and timely analysis, registration and action. • Rating of the knowledge articles used during the service delivery process • These responsibilities apply to processes _ customer enquiries, Provide services to customers, Monitor and manage service delivery and Establish and maintain knowledge management lifecycle.
🎯 Requirements
• Prior experience within an engineering, medical or science related environment Preferred. • Minimum 2 years of Service Engineer experience in HealthTech. • Advanced understanding of all assigned Philips HealthTech products and services. • Fluent English required in addition to local language. • Advanced written communication and documentations skills • Professional Phone Manners – superior soft skills. • Work collaboratively, sharing knowledge and experience. • Competent in IT/Network diagnosis/system connectivity/Remote service preferred.
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